119676 Apply the skills of customer care in a specific work environment

SAQA REGISTRATION ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either telephonically or face to face. COURSE SUMMARY The qualifying learner is capable of: Explaining the principles of impressive customer service in the context of a specific…

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THE LEARNING ENVIRONMENT

When planning for a training event, the planning group must also ensure that the learning environment is suitable and conducive to learning. The learning environment can be considered under the following headings: 1. Knowing Yourself Personal Manner • Be warm, friendly, and enthusiastic. If you enjoy yourself, the participants probably will as well. • It is your job to create an atmosphere where people are willing and able to learn. Never set yourself up as the :master” as you will only tempt participants to ”catch you out”. • Your participants…

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