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Facilitator Course through TRAINYOUCAN

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QCTO

Now you can also visit the public discussion on QCTO related topics here. About the QCTO  Quality Council for Trades & Occupations The QCTO is one of the three Quality Councils provided for in the National Qualifications Framework Act (NQF Act No. 67 of 2008). The QCTO was established under the Skills Development Act as amended in 2008 and became operational on the 1st April 2010 following the publication of Government Gazette No 33059, 1st April 2010 1. Vision QCTO vision is to qualify a skilled and capable workforce. 2.…

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Trainyoucan

Most meetings need people playing four roles

Most meetings need people playing four roles: 1-Leader convenes the meeting 2-Facilitator keeps discussion and decision-making process moving along 3-Recorder takes notes on paper, laptop or on flip charts 4-Timekeeper reminds leader when time almost up for a given item. Make sure these roles are assigned prior to a meeting Leader role The leader convenes the meeting and takes responsibility for communication before and after. The leader may lead discussion on all items or may ask others, including a facilitator, to lead all or parts of the meeting. This enables…

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Helping People to Contribute Effectively During Meetings

There are many reasons for non-participation during meetings including lack of preparation, shyness, being overawed by rank or someone’s specialist knowledge, being put off by another’s aggressiveness or dominant behaviour or just pure laziness. To draw out the silent type and protect them from intimidation it might be helpful to ask questions that tap their expertise, praise their good ideas, openly note their contributions, call on those that are shy or junior first. Of course you may also have to limit the long winded. This can be done by setting…

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Trainyoucan

Non-verbal Messages Allow People To:

Non-verbal Messages Allow People To: -Reinforce or modify what is said in words. For example, people may nod their heads vigorously when saying “Yes” to emphasise that they agree with the other person, but a shrug of the shoulders and a sad expression when saying “I’m fine thanks,” may imply that things are not really fine at all!   -Convey information about their emotional state.   -Define or reinforce the relationship between people.   -Provide feedback to the other person.   -Regulate the flow of communication, for example by signalling…

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Trainyoucan

Non-verbal Messages Allow People To

Interpersonal communication not only involves the explicit meaning of words, the information or message conveyed, but also refers to implicit messages, whether intentional or not, which are expressed through non-verbal behaviours. Non-verbal communications include facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics). These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication. Non-verbal Messages Allow People To: Reinforce or modify what is said in words. For example, people…

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Trainyoucan

handling disagreements with people

Here are her tips on how to approach a disagreement, find a solution and get past it. 1. Identify your conflict style Knowing how you typically deal with disagreements will help you identify how you might want to approach conflict differently in the future. “There are five different ways of dealing with conflict: competing, collaborating, compromising, avoiding and accommodating,” says Coltsmann. “The truth is, there are no right or wrong ways. It depends on the situation and an individual’s skills in using one of the conflict modes.” 2. Think about…

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Trainyoucan

Definition of Black People or BEE purpose

The Codes define “Black People” as African, Indian, and Coloured (including Chinese) People who are citizens of South Africa by: birth; or   descent; or   naturalization prior to the commencement date of the Interim Constitution (1993); or   naturalization after the commencement date of the Interim Constitution (1993), but were prevented from becoming naturalized by Apartheid.

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