15227 Conduct skills development administration

SAQA REGISTRATION ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard is intended for persons who support, or seek to support, skills development facilitation. The Unit Standard will be especially useful to human resource development officers who plan to take on skills development facilitation roles. COURSE SUMMARY Persons credited with this Unit Standard are able to: collate and store data related to skills development provide information related to skills development contribute to…

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15232 Coordinate planned skills development interventions

SAQA REGISTRATION ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard will be useful to people who oversee or manage education, training and skills development within organisations according to agreed development plans. The Unit Standard will be especially useful to skills development facilitators, training managers and human resource development practitioners. COURSE SUMMARY People credited with this Unit Standard are able to: identify and prioritise learners` learning requirements plan and organise learning interventions…

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119676 Apply the skills of customer care in a specific work environment

SAQA REGISTRATION ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either telephonically or face to face. COURSE SUMMARY The qualifying learner is capable of: Explaining the principles of impressive customer service in the context of a specific…

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