119676 Apply the skills of customer care in a specific work environment

SAQA REGISTRATION ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either telephonically or face to face. COURSE SUMMARY The qualifying learner is capable of: Explaining the principles of impressive customer service in the context of a specific…

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QCTO

Now you can also visit the public discussion on QCTO related topics here. About the QCTO  Quality Council for Trades & Occupations The QCTO is one of the three Quality Councils provided for in the National Qualifications Framework Act (NQF Act No. 67 of 2008). The QCTO was established under the Skills Development Act as amended in 2008 and became operational on the 1st April 2010 following the publication of Government Gazette No 33059, 1st April 2010 1. Vision QCTO vision is to qualify a skilled and capable workforce. 2.…

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Trainyoucan

Equal Pay for Work of Equal Value Criteria

Equal Pay for Work of Equal Value Criteria 1. An employer must, in order to eliminate unfair discrimination, take steps to eliminate differences in terms of conditions of employment, including remuneration, of employees who perform work of equal value if those differences are directly or indirectly based on a listed ground or any arbitrary ground that is prohibited by the act. 2. Without limiting sub regulation1, and employer must ensure that employees are not paid different remuneration for work of equal value based on race, gender or disability.

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Meaning of work or equal value

Meaning of work or equal value For the purposes of these regulatings, the work performed by an employee: a) is the same as the work of another employee of the same employer, if their work is identical or interchangeable. b) is substantially the same as the work of another employee employed by that employer, if the work performed by the employees is sufficiently similar that they can resasonably be considered to be performing the same job, even if their work is not identical or interchangeable. c) is of the same…

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